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Click on an FAQ to read the answer.
1. What is a Shopbox?
2. How can shopbox save me money?
3. What will it cost me?
4. How secure is Shopbox?
5. How does Shopbox work?
6. How big is a Shopbox?
7. Can Shopbox be left outside all the time, even in the rain?
8. What about installation?
9. Can my Shopbox be left on all the time?
10. Can Shopbox be moved with the shopping inside it?
11. What do I have to do before a delivery?
12. Can Shopbox receive two deliveries on the same day?
13. How long can I leave my shopping in the Shopbox before I need to
unload it?
14. What about substitute items; if I don't want to accept them won't it be
too late?
15. How will my shopping be delivered into my Shopbox?
16. I live in a flat - can I still use a Shopbox?
17. Is it possible for a child to become trapped inside a Shopbox?
18. Is Shopbox big enough to take my usual weekly shopping?
19. What if I order too much shopping to fit in?
20. What happens if I loose my key?
21. How does the delivery person know to deliver to my shopbox?
22. What happens if Shopbox breaks down?
23. Will Shopbox receive parcels from any delivery organisation?
24. No answer to your query here?
Shopbox is a refrigerated, secure container designed to receive your grocery deliveries - including frozen and chilled foods - when you are not at home or are otherwise engaged.
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Supermarkets have cheaper or free delivery slots at less popular times, often mid week when people are at work or not at home. With shopbox you can select a delivery slot when you're not in and save up to £5 per delivery.
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Shopbox is designed to be secured to your property with a steel wall plate and lockable security cable, which are supplied.
The locking mechanism for the box itself is held in three places making it virtually impossible to open, even with a crow bar. You will be supplied with two keys to unlock the box and any replacement keys can only be obtained from Shopbox.
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External Dimensions
Height (closed) - 1.3m (4ft 3ins)
Height (open) - 1.9m (6ft 2ins)
Width - 60cm (2ft)
Depth - 62cm (2ft ½in) (max) |
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Internal Dimensions
Internally with the shelving divisions removed the box could recieve parcels up to 80cm x 50cm x 46cm, or 115cm x 44cm x 16cm.
This is because the lateral dimensions vary from small at the bottom to large at the top.
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Yes. Shopbox is fully proofed against the usual British weather but its two wheels mean that it can also be moved easily into a garage or shed when not in use.
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We will deliver and install Shopbox.
Shopbox is powered from the mains and supplied with an extension lead. If there is no suitable power socket, for example in the garage, a small 1cm diameter hole may need to be drilled through an external wall of the property to allow the lead to be plugged into a socket inside the house. A high security wall plate will also be fitted to prevent theft of the unit.
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Shopbox works like the fridge-freezer in your kitchen and can be left permanently switched on. However, we recommend that it is turned off between deliveries to conserve energy and prevent ice forming in the freezer compartment. Shopbox has a visible LED display to indicate that power is on and that the appropriate temperature has been reached.
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Shopbox has two wheels to make it easy to move but we recommend that it is not moved unless empty.
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Shopbox has been designed for ease of use. When you are expecting a delivery, simply ensure that Shopbox is switched on and left unlocked for the delivery driver, who will lock your goods safely in your Shopbox upon departure.
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Shopbox should be emptied before a second delivery is attempted. This is for security reasons. The system would not be secure if a delivery were left accessible to anyone other than the holder of the key.
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Shopbox operates in exactly the same way as your fridge-freezer and you should follow the usual guidelines for both chilled and frozen products.
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Individual supermarkets may treat this issue in different ways but you always have the right to either refuse any substitutes (if offered) when placing your order, or to review the selected (and delivered) substitutes and then call a Helpline if you do not wish to accept them.
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The shopping will be delivered into the Shopbox in shopping bags just the same way as if you had packed it at the checkout yourself. This means it is just as easy to grab the bags from the Shopbox and unload into your kitchen as if you were unloading from the boot of the car.
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Shopbox needs to be fitted where it can be secured and plugged into an appropriate power point.
Use in various locations will depend on the individual circumstances and you must consider space, power and security.
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Shopbox is designed so that it is not possible for a child to accidentally lock themselves inside a Shopbox.
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Shopbox has been designed to hold the contents of a fully-loaded supermarket trolley - about a week's shopping for a family of four. You'll soon get used to its capacity.
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Each supermarket has its own policy on part-delivery or re-delivery. For example, the driver may leave a note to tell you what has not been delivered and arrange to deliver the remainder the following day.
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Phone 0113 2522333 for replacement in 3 days.
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Shopbox provides you with "Shopbox Post It" pads allowing you to put notice in prominent position. These instruct driver to deliver to Shopbox.
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Rental Units have free repair or replacement unit throughout rental period, purchased units have a 12 month guarantee.
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Yes, provided goods have not been received already which have not yet been removed by householder.
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